The City of Victoria Municipal Court earns national award for remote services

There are new resources to help residents access court services

VICTORIA, Texas — The City of Victoria Municipal Court has added many new resources to help residents access court services during the pandemic, and these efforts are getting national recognition.

The Municipal Court recently received a Tyler Excellence Award from Tyler Technologies for its innovative use of Tyler’s Incode software to conduct court business safely. The court was selected from about 1,000 Incode users nationwide.

“Using modern tools to improve access to justice is an important part of our mission, and this award is a reflection of our high standards,” said Municipal Court Judge Vanessa Heinold. “We feel very proud and honored to have our efforts recognized at the national level.”

Changes the court has made in the past year include:

• Adding new case resolution options online, including driver’s safety courses, deferred disposition and 30-day extensions
• Adding the ability to make payments by phone
• Creating an online search system for case information
• Expanding the use of text messaging to send notifications to defendants
• Using electronic case management to allow court staff to work remotely

During a City Council meeting on May 18, the council will formally recognize court staff along with IT personnel who helped to implement the new software.

Heinold said that after the pandemic ends, court staff will continue to explore ways to offer services remotely and improve residents’ access to justice.

For more information about Municipal Court services, visit www.victoriatx.gov/municipalcourt, call the court at 361-485-3050 or email courtclerk@victoriatx.gov.