Skype calls are allowed at Twin Pines Nursing Home

Using technology to keep families connected

VICTORIA, Texas– The goal for Twin Pines Nursing Home is to keep its clients safe. When the outbreak of COVID-19 occurred they started using Skype for visitation.

“When we first heard about the shutdown, which we have to comply with the CDC and CMS [Center for Medicare and Medicaid Services] it was heartbreaking to have to shut down our doors for our family members so our corporate office got together and they came up with the idea of Skype calling and so we purchased tablets,” said Carla Buckner, Twin Pines Business Development.

Twin Pines is following CDC guidelines to protect its residents. That means Skype calls for residents who want to visit with loved ones. Skype calls give families the opportunity to interact with one another while practicing social distancing.

“Basically what you will have to do is download the app on your smartphone, tablet, computer and then you search for Twin Pines Mockingbird or whichever facility you want to contact and you set up an appointment time and we take the machine down there and you’re able to talk to your loved one,” said Buckner.

Here’s how to download and use the Skype app:

  • Go to the app store on your iPad, iPhone or Android and type in “Skype”
  • Download the Skype app (it’s free to download)
  • Create an account or sign in
  • Select “Add contact”
  • Search the Twin Pines location
  • And finally, select “Video call”

“If they have difficulties, as some have, call us and I will personally walk you through it. I won’t hang up on you until you get it. So if you have questions make sure you call the facility,” said Buckner.

Buckner says there’s no limit to how many times you can Skype your loved one.