H-E-B partners with Favor to help seniors

Favor Senior Support program

VICTORIA, Texas- H-E-B has announced their partnership with Favor Delivery, to launch a cost-effective solution that provides seniors access to a personal shopper.

Seniors can pick up the phone and call in their orders to get essential items delivered to their home. Beginning Friday March 20th, seniros across Texas, age 60 and older, will be able to place orders with Favor using a curated list of products available from H-E-B.

“We heard from our customers loud and clear, and we’re ready to offer one of the safest, healthiest solutions in the marketplace dedicated to seniors who are worried about going out in public,” said Martin Otto, H-E-B chief operating officer. “Together with Favor, H-E-B is committed to helping Texans get the products they need while slowing the spread of coronavirus in our communities.”

Seven days a week between 11 a.m. and 3 p.m. H-E-B and Favor volunteers will take orders over the phone. To access the Senior Support Line, call 1-833-397-0080.

Seniors can also place their orders on Favor’s website, or by downloading the Favor app and searching for “H-E-B”. Seniors can place an order via web and app from 11 a.m. to 7 p.m. seven days a week.

“Through this same-day service, a Favor Runner will personally shop all orders at H-E-B and deliver directly to the customer’s doorstep within just a few hours,” said Jag Bath, Favor chief executive officer and H-E-B chief digital officer. “To further promote social distancing, Runners will leave all orders placed through the Senior Support Line at the customer’s doorstep, eliminating close personal interaction.”

All delivery and service fees are waived for the first 30 days of the program.

For more about the Senior Support Fund, visit Favor’s blog here.

And to make a donation, visit https://favordelivery.com/SeniorSupportFund 

To start, the Senior Shopping Support Line will be available from more than 240 H-E-B locations where Favor operates, with plans to quickly expand this service.

To find out more about the program, visit favordelivery.com/senior.