Frost to close bank lobbies temporarily in response to COVID-19

Frost banks will be temporarily closing lobby services to members in response to CDC recommendations

SAN ANTONIO, March 20, 2020 – Frost Bank, in a move to protect its customers and employees, temporarily will close the lobbies at its financial centers around Texas at the end of the business day on Friday, March 20. Frost’s 104 motor banks around Texas will be fully staffed and will offer expanded services during their usual business hours for the duration of the lobby shutdowns. In addition, customers always have the option of banking online at frostbank.com, via the Frost app, at any of the bank’s network of 1,200 ATMs around the state, or over the phone at (800) 513-7678.

The lobbies will reopen as soon as it is safe to do so. Frost bankers at the affected locations will remain employed, shifting to other locations or helping to staff the motor banks.

Customers can find information about where the motor banks are located, special programs and services offered in light of these challenging times, and updates about the reopening of lobbies at www.frostbank.com/COVID-19. Customers who need additional assistance or who require access to safe deposit boxes should call (800) 513-7678 to make arrangements. Access to commercial banking services, private banking, investments and insurance will continue by phone and through the Frost app and website.

 

“This is a decision that we made only after a lot of consultation and preparation,” Frost Chairman and CEO Phil Green said. “We know this will inconvenience some of our customers, and we’re sorry about that. But Frost customers know that we always will do what’s right, and during a situation like this, the right thing to do is to keep our customers, our employees and our communities healthy, and to keep Frost a safe, sound place to do business.

“Bank customers will continue to receive full banking services through our motor banks, call center and technology,” Green continued. “We stand ready to complete transactions and provide services, because our 152 years of serving customers have taught us that people need us the most when times are most challenging.”

Green also advised customers against falling victim to recent scams related to the pandemic. “The best place for your money is in a safe, sound financial institution,” he said.

Earlier this month, Frost took other preventive measures, including increasing the number of hand sanitizer stations available for customers and employees, restricting business travel, encouraging employees who felt ill to stay home, and sanitizing work areas.

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