Customer’s package delivery video goes viral
A local customer warns neighbors about his delivery getting thrown onto his property, making his social media posts get a lot of interaction.
VICTORIA, Texas – Recently, a customer living on Kensington Street received a package from Lone Star Overnight, a delivery service that takes pride in its personal relationships with customers.
Eric Sanchez was having a normal work day, until he received a notification on his phone about an expected delivery.
After checking his Ring app security video, he saw the shoes he ordered earlier had arrived.
However, he became shocked when seeing the mishandling of the package.
“I got an alert from my ring door bell and it alerted me that there was movement in front of my house. When I looked at the video there was a van parked outside of my house, I didn’t know what it was because it didn’t have any markings on it. Then I saw a guy get out and then just throw my package. So, I was mad,” he said.
Even though the employee still made the delivery, the shoes did not get damaged.
Both video posts received a lot of interaction, especially when he realized the packaging wasn’t very secure either.
“I’ve never had any problems with packages being delivered. Definitely not with anyone throwing my package, 20 – 30 feet to my door. So I was very surprised,” he explained.
Sanchez said he hopes this doesn’t happen to any other customers.
Lone Star Overnight’s public relations department said the company prides itself on taking care of their customers.
The delivery service has already taken action and provided the following statement:
Richard Metzler, Lone Star Overnight CEO, handled the situation swiftly but was disheartened. He will be reaching out directly to the customer.
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