Customer’s package delivery video goes viral

A local customer warns neighbors about his delivery getting thrown onto his property, making his social media posts get a lot of interaction.

VICTORIA, Texas – Recently, a customer living on Kensington Street received a package from Lone Star Overnight, a delivery service that takes pride in its personal relationships with customers.

The video received enough trending traction on Facebook and the Next Door app about the way the employee delivered this package.

Eric Sanchez was having a normal work day, until he received a notification on his phone about an expected delivery.

After checking his Ring app security video, he saw the shoes he ordered earlier had arrived.

However, he became shocked when seeing the mishandling of the package.

“I got an alert from my ring door bell and it alerted me that there was movement in front of my house. When I looked at the video there was a van parked outside of my house, I didn’t know what it was because it didn’t have any markings on it. Then I saw a guy get out and then just throw my package. So, I was mad,” he said.

Even though the employee still made the delivery, the shoes did not get damaged.

Sanchez still posted about this experience on Facebook and the Next Door app.

Both video posts received a lot of interaction, especially when he realized the packaging wasn’t very secure either.

“I’ve never had any problems with packages being delivered. Definitely not with anyone throwing my package, 20 – 30 feet to my door. So I was very surprised,” he explained.

Sanchez said he hopes this doesn’t happen to any other customers.

Lone Star Overnight’s public relations department said the company prides itself on taking care of their customers.

The delivery service has already taken action and provided the following statement:

“I was made aware of the video this afternoon and I was appalled with the behavior of the delivery driver who has since been terminated.  LSO prides itself on taking care of our customers, delivering over 45,000 packages every day. While this is an extremely rare occurrence, we do have a zero-tolerance policy. We focus on service and community, two pillars of our brand. We look forward to continuing to serve our fellow Texans and the Victoria community,” commented Richard Metzler, CEO, LSO.

Richard Metzler, Lone Star Overnight CEO, handled the situation swiftly but was disheartened. He will be reaching out directly to the customer.

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