BBB Investigation: Former ‘Shark Tank’ contestant receives dozens of complaints about featured product
Brevda Inc has received dozens of complaints alleging its $129 product, “The biem butter sprayer” is defective with consumers unable to receive a refund
Brevda Inc, an Austin-based company that first gained national attention after appearing on ABC’s ‘Shark Tank’ in October 2016, has become the focus of a BBB investigation.
The company’s signature product, The biem butter sprayer, is a handheld device advertising that it “transforms a stick of real butter to spray in seconds.” The product initially appeared to be a success on ABC’s popular show ‘Shark Tank’, as the company’s owner, Doug Foreman, entertained offers from multiple “Sharks” before accepting a verbal offer from “Shark” Lori Greiner for $500,000.
However, consumers nationwide say the product doesn’t live up to its promises.
In March 2017, 5 months after appearing on ABC’s ‘Shark Tank’, BBB received its first complaint against Brevda Inc. Since then, BBB has received a total of 33 complaints against the company.
According to consumers, they ordered and paid for the biem butter sprayer but did not receive the sprayer for several months. The company claimed the delay was due to design problems. Once receiving the biem butter sprayer, consumers allege it did not work and requested refunds from Brevda Inc. According to Brevda Inc’s refund policy, consumers can return their biem butter sprayer within 14 days of delivery for a full refund. Additionally, the product has a one-year warranty.
Instead of providing refunds for the faulty products, the company offered to replace the defective sprayer with a newer version.
BBB reached out to the company on 3 separate occasions regarding their complaints. On February 24, 2018, Brevda Inc responded by stating: “We have communicated with customers who have had issues, and we are providing a replacement pursuant to the one-year warranty. Our engineers are working on Version 2.0 right now.”
Following their response, Brevda Inc has responded to 8 complaints, but, 25 remain unanswered. According to consumers, a new version of the biem butter sprayer has not been released.
BBB’s investigation also revealed that although Laurie Greiner of ‘Shark Tank’ made a verbal offer to invest in Brevda Inc, the deal ultimately fell through.
“Laurie Griener has no affiliation with this company. She did not make an investment after the ‘Shark Tank’ episode aired because they did not have a working prototype during due diligence, so Laurie passed on the deal,” said Dan Greiner, Chief Operating Officer of Laurie Greiner Companies.
When shopping online, BBB offers the following tips:
Pay with a credit card. Under federal law, charges made on a credit card can be disputed up to 60 days after the purchase. However, keep in mind under the Fair Credit Billing Act liability is limited to purchases that are $50 or more. Most major credit card issuers do waive that liability. Review a company’s refund policy. Make sure you understand the refund policy of the company. There may be additional fees in the terms and conditions you need to know before you complete your purchase. Keep documentation of your order. After completing the online order process, there should be a final confirmation page or an email confirmation. Save any receipts for future reference. Do your research. Always look into companies at bbb.org before making buying decisions. When purchasing from an online store, be sure there is adequate contact information on the website.